Frequently Asked Questions

FAQs

Are you able to produce additional information cards and menus to enclose with your invitations?

Yes we are able to do these and they will be produced to fit within and match the style of your chosen invitation.

Are you able to include a specific motif, card choice, pattern or symbol of our choosing?

Of course - we are happy to incorporate any of the bride and grooms specific requirements (providing these are within copyright)

We are trying to colour match a particular shade that we have identified - can this be done?

Yes, we have a number of resources whereby we can obtain ribbon, card, envelopes that can be colour matched to a particular fabric shade or colour.  Just provide us with a small sample or swatch and we will get to it.

We are having a themed wedding, can you produce stationery to match?

Absolutely! We love this sort of challenge and can draw on all our creativity to put together a number of different ideas for you to choose from.

Do you do order of service?

Yes and for a reasonable price of around £1.00 per booklet, which is of a high quality and produced to your specifications.

I want to order some invitations but am unsure if they are exactly right - can I order a sample?

Yes - just select the product that you wish and order 1 of that product, you will not be charged any postage for a sample.  (Due to the size and nature of them, we are unable to provide samples of our table plans).

Our guests need to select their menus - can their menu choice be printed on their place names?

Yes, for the standing, straight and folded place names the menu choices can be added to the reverse of the place names.  For our tied place names we are provide a MENU card (a small tab which is threaded through the ribbon and sits underneath the napkin).  An example of this is shown in our St Clements theme under the tied place names section. We will print this information for you for a small additional cost.

We want to write our own guest names onto our place names, can we purchase them without the guest names printed?

Yes, of course.  Please just order the place names as usual and email us to advise that you would like to receive them without the guest names.  Deduct 10p from the display cost.

How is postage calculated?

Postage varies substantially with differing orders, postage is calculated based on the weight and size of the products in the order and will be shown when you checkout.  Table plans are sent by special delivery requiring a signature.  If you have any questions about costs of a specific order, please just contact us.

How far in advance do I need to order?

Most stationery orders can take approximately 5 weeks to complete, but this will of course depend on the size and content.  If you require your products in a shorter time than this, please contact us to discuss as we will do what we can to help you.  Table plans usually require around 4 weeks but table names and numbers can be supplied around 2 weeks before the wedding date.  If this is required you can order the table plan colours and format and then send on your guest names closer to the date of your wedding (this allows preparatory work to be done).

Do you deliver to the UK?

Yes we do, orders to the UK will incurr an additional charge of 20% at checkout.  VAT is not payable in the Channel Islands but if you receive goods into the UK, you would be required to pay a charge of 20% at the post office in order that they could release your products to you.  To make it less admin for you we will add the 20% charge to your order so that you can immediately receive your package on delivery into the UK and a separate payment is therefore not required.

Do you deliver to Europe?

Please just contact us if you would like to order from us but you live outside of the Channel Islands or the UK.  We can just re-calculate the postage and would be happy to provide you with a quote.