Important things that you should know....
Cancellations and Returns
In the unfortunate event that you have to cancel your order,
please immediately contact Indigo Flash. Depending on the
stage of production of your order and the costs incurred in
materials and production to the date of cancellation it may be
possible to provide a part refund. Payment for all products
is due at the time of ordering and Indigo Flash reserves the right
to ensure all its costs are covered before any refunds will be
We consider feedback from our customers extremely
important. If you are in any way not totally satisfied with
your order, please immediately contact Indigo Flash within 14 days of its
receipt. Consideration will then be given as to whether the
product was faulty or if the order did not meet the agreed
Where any bespoke design services are required, the costs
involved will be agreed between the customer and Indigo Flash
through the issuance of a Quote.
Prior to the production of an order, a sample of the product
will be sent to the customer. Once agreement has been
received from the customer (in writing including email) that the
sample meets their requirements production will begin.
Samples should be checked extremely carefully for wording and
colour matches etc, if subsequent changes are made by the customer
a charge may be levied by Indigo Flash.
Hand Made Products
We make our products by hand and to order. Inevitably
there will be variations in products due to this. Such
variations will not be considered faults. Where suppliers
change or alter their own stocks, this may also result in small
changes but where considered significant will always be discussed
with the customer.
Please be careful
Our products are not toys and often include small embellishments
or items which are not suitable for handling by
children. Products are decorative in nature.
Where deadlines are tight or if specifically requested by the
customer, postage can be made by special delivery or courier at
additional costs. Please note Indigo Flash will not accept
responsibility for delays caused by the postal service or factors
that affect the postal service. Where customers have concerns
they should request insurance for their order at the time it is
placed so that this can be arranged via the post office when the
item is sent.
Additional Charges - UK deliveries
VAT is not payable in the Channel Islands, where orders are
required to be sent to the UK, an additional 20% will be added to
the order at check out. This is to cover the charge of
sending goods to the UK and you the customer receiving the goods
within the UK. You would otherwise have to pay this cost in
any event to the post office to release the item if we did not
charge you at the outset as part of your order.
If we are asked to produce items such as Orders of Service or
other products that include poems, writing, quotes etc, Indigo
Flash will not accept any responsibility for ensuring that such use
is within copyright. It is the customers responsibility to do
this and the customer indemnifies Indigo Flash in respect of
any action that may arise due to this
Designs shown on this website and produced by Indigo Flash are
protected by copyright.